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Tel: 410-583-1701     Email: Sales & Technical

Frequently asked questions about ordering

How do I order from Pulse Supply?

If you are not a previous customer or have not done business with Pulse Supply, please call the main number…

If you are not a previous customer or have not done business with Pulse Supply, please call the main number at either 888-785-7393 or 410-583-1701 and press option 1 for sales. You will be directed by someone in customer service to your area or regional represenative. You mail also email us directly and sales@pulsesupply.com or fill out one of our contact email forms available from many places on the website.

If you are a current customer, please contact your represenative.

What kind of payment do you accept?

We accept most major forms of payment based on your customer history, payment status and amount. These include: Credit Card…

We accept most major forms of payment based on your customer history, payment status and amount.

These include:

  • Credit Card
  • Debit Card
  • Check
  • ACH
  • Wire Transfer
  • Paypal

These payment types are subject to availability, credit history, usage fees, late fees and past payment history. Please ask you represenative about any payment choices relating to your company. 

Do you charge taxes?

Yes, we do charge all relevant taxes unless orders are designated for resale and provide current and proper resales certificate.…

Yes, we do charge all relevant taxes unless orders are designated for resale and provide current and proper resales certificate.

Other exceptions are related to our physical prescence in a particular state and/or whether the final shipping point/state requires that we collect tax.

Do you charge for shipping?

Under standard conditions we charge for any shipping we provide and add to your final invoice. These exceptions may apply:…

Under standard conditions we charge for any shipping we provide and add to your final invoice.

These exceptions may apply:

  • We do not incur a shipping charge and pass on to our customer

  • Agreed upong free shipping by an authorized Pulse Supply represenative

  • Customer provides valid shipping account for approved carrier (UPS, FEDEX, etc..)

  • Order was cancelled due to our error or mistake

Do you provide evaluation or demonstration orders?

Yes, depending on the type of equipment, service and/or application we will provide evaluation orders. This must be approved by…

Yes, depending on the type of equipment, service and/or application we will provide evaluation orders. This must be approved by an authorized Pulse Supply represenative in addition to determination of payment terms, length of evaulation and return process.

Can I order or purchase from outside of the United States?

Yes, we accept orders and export shipments worldwide. The exceptions are: Countries that are banned or embargoed from doing business…

Yes, we accept orders and export shipments worldwide.

The exceptions are:

  • Countries that are banned or embargoed from doing business with the United States

  • Customers with past non payment or unpaid invoices

  • Payment choices may be limited based on country or history of business

What is your return policy?

The return policy is based on the type of equipment or service and prior agreements from an authroized Pulse Supply…

The return policy is based on the type of equipment or service and prior agreements from an authroized Pulse Supply represenative.

Please download our purchasing terms and conditions for more details.

Can I order online?

Due to the complexity and wide range of our technical products and their applications, we offer free assistance in ordering…

Due to the complexity and wide range of our technical products and their applications, we offer free assistance in ordering from your Pulse Supply represenative to ensure accuracy and a personal relationship.

In many cases this business and personal relationship can progress to a simplified reordering process via email with your represenative.

Do you accept purchase orders?

Yes, with pre-approved accounts.

Yes, with pre-approved accounts.

How long after placing my order will I receive my shipment?

This depends on many factors due and the type of equipment/service. With commodity based items that are in stock, shipment…

This depends on many factors due and the type of equipment/service. With commodity based items that are in stock, shipment can be immediate. With more complex equipment that is built to order it may run several weeks. Check with your Pulse Represenative be ordering.

How do I submit my orders?

Depending upon your customer  history and your payment terms, the following are methods for submitting orders: Purchase Orders - physical…

Depending upon your customer  history and your payment terms, the following are methods for submitting orders:

  • Purchase Orders - physical
  • Purchase Orders - Email
  • Purchase Orders - fax
  • Signed quotations
  • Verbal
  • Paypal Invoice
  • Contractual

What type of shipping methods do you offer?

We can arrange most kinds of shipments and carriers, but we prefer: UPS - All Services UPS Freight - All…

We can arrange most kinds of shipments and carriers, but we prefer:

  • UPS - All Services
  • UPS Freight - All Services
  • Fedex - All Services
  • DHL - International
  • USPS - All Services and weight/size limitaions

Many arrangements can be made for pre-paid, post-paid or customer account. Please ask your represenative before ordering.

Will someone install and support my purchases?

This would be determined before actual ordering with your Pulse Supply represenative. We do offer service and installation contracts for…

This would be determined before actual ordering with your Pulse Supply represenative. We do offer service and installation contracts for most types of equipment we sell.

Do you provide pricing discounts with bulk ordering?

Yes, please ask your Pulse Supply represenative about discounted pricing on large or bulk related orders.

Yes, please ask your Pulse Supply represenative about discounted pricing on large or bulk related orders.

What do I do with an incorrect or damaged order?

Please contact either your Pulse Supply represenative or call our main customer service line at 410-581-1701 (option 1).

Please contact either your Pulse Supply represenative or call our main customer service line at 410-581-1701 (option 1).

How do I receive status and/or progress with my order from Pulse Supply?

Please contact the Pulse Supply represenative that you have been working with and placed the order. Most orders can be…

Please contact the Pulse Supply represenative that you have been working with and placed the order.

Most orders can be tracked by your company name or actual order number. This order number is a 6 or 7 alphanumeric number such as MDO1234.

You can request this number after your Pulse Representative enters your order.

For more details, please Contact your Pulse represenative

What information do I need to order and purchase from Pulse Supply?

In order to purchase equipment or services from Pulse Supply you will need the following: Bill To/Ship To and contact information…

In order to purchase equipment or services from Pulse Supply you will need the following:

  • Bill To/Ship To and contact information
  • Part numbers for product or service quoted by your Pulse Supply represenative
  • Prices of product(s) or service(s) quoted by your Pulse Supply represenative
  • Shipping method desired once the product is available to ship
  • Will partial shipments be acceptable ?
  • Hardcopy Purchase Order by Email, Mail, or Fax if possible
  • Payment method agreed upon by your Pulse Supply represenative

 

For more details, please Contact your Pulse represenative

Does Pulse Supply offer leasing for purchase of equipment and services?

Pulse Supply does not offer direct leasing. We have several preferred independent leasing companies. With most, you can apply online. Please…

Pulse Supply does not offer direct leasing. We have several preferred independent leasing companies. With most, you can apply online. Please let them know you were referred by Pulse for dedicated and expedited service:

 

JB II FUNDING, INC.
Jacob White
Office: 626-795-0473
Fax: 626-795-0752
email: jwhite@jb2funding.com
www.jb2funding.com

Crest Capital
Lee Ashcroft

800-245-1213 ext.116
888-391-6728 fax
http://www.crestcapital.com/PulseCommunications

Dimension Funding, LLC
Shawn Kelly
Tel: 800-755-0585 x242
Tel: 949-250-0585 x242
fax:949-250-8042
www.dimensionfunding.com

Five Point Capital
Justin Thompson
10525 Vista Sorrento Parkway
Suite #304
San Diego, CA, United States 92121
Tel: 888-576-4685 x229
Fax: 888-462-4305
www.fivepointcapital.com

 

 

For more details, please Contact your Pulse represenative