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returns customer service

 To return a product at, you’ll need to request a Return Merchandise Authorization (RMA) number by filling out the product return email form below.

Or request a return through Customer Service
By Phone: 888.785.7393 or 410.583.1701 and select  Option 3

We’ll need the following information to authorize your return:

  1. Customer name
  2. Customer number
  3. Invoice number or order number
  4. Item serial number(s) if applicable
  5. The number of items being returned
  6. Whether the product box has been opened
  7. Nature of the problem

When your return is approved you will receive a Return Merchandise Authorization (RMA) number that must be included with the returned merchandise. Note: Your RMA number is valid for 10 business days.

In general, accepts returns on merchandise from select manufacturers within 30 days. However, reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to on returned items, and will pay the shipping charges on the replacement or exchange item(s) going back.

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at's discretion. Please be aware that specific manufacturers have more restrictive return policies and may be subject to a return fee. Special order items are NON-Returnable.

When shipping items back to shipping fees are your responsibility. Upon receipt of your return, we will replace, exchange or repair your product as indicated in your RMA application. We will then return your product, at our expense, using the same shipping method you used to send it to us within USA locations. All International shipments are subject to customer expense.

If your return merchandise is accepted, we will post a credit to your account within 48 hours from the time that we receive the product(s) in our distribution center. Each return is credited in the same manner as payment. If you paid for your order with a credit card, the credit will be applied to that card. You will be able to verify the credit by calling your credit card company. Please note that credit card returns may take up to 48 hours to appear. If you paid for your order with a check, a refund check will be issued within 10 business days from the date the returned product is received by’s receiving department. If you have a terms account, the amount of your return will be credited to your account.


Returns for Repair: Items being returned for repair may be packaged inside any sturdy shipping box. Please be sure that the item is securely packed to prevent possible damage during transit. We are not liable for damage occurring during shipment.

International Shipments: All International duty fees must be paid by the sender. We recommend that you use one of the following carriers to help ensure your packages clear customs: UPS, Federal Express, and DHL.





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